Refund & Returns Policy

At Custom Printed Papers, every order is custom-manufactured to your approved specifications. Because printed papers cannot be restocked or resold, we follow a clear, fair policy for cancellations, defects, and refunds. Please read the terms below before placing your order.

1. Custom Orders Are Final

All products are printed on demand with your artwork, size, and material selections. Once your order enters production, it cannot be returned or exchanged for reasons such as a change of mind, incorrect size selection, or design errors approved by you at the proofing stage. Please review your digital proof carefully before giving final approval.

2. Order Cancellations

You may cancel your order free of charge within 24 hours of placing it, provided production has not started. If cancellation is requested after prepress work has begun but before printing, a partial fee may apply to cover completed setup and plate charges. Approved refunds are processed within 7–10 business days to your original payment method. Orders already in production cannot be cancelled.

3. Defective or Incorrect Orders

If your order arrives with a manufacturing defect, wrong size, incorrect material, or printing that does not match your approved proof, we will make it right. Contact us within 7 business days of delivery through our Contact Us page with your order number and clear photos of the issue. After verification, we will provide a free reprint or a full refund, whichever resolves the issue fastest for you.

4. Color and Quantity Tolerances

Printed colors may vary slightly from what you see on a computer or phone screen. Minor color variation within industry-standard tolerance is not considered a defect. Due to the nature of commercial printing, orders may ship with up to a 10% over-run or under-run. Under-runs are billed proportionally, so you only pay for what you receive.

5. Non-Refundable Situations

Refunds are not issued for delays caused by shipping carriers, incorrect delivery addresses provided by the customer, artwork errors approved at proofing, or damage occurring after successful delivery.

6. How to File a Claim

Email us at zac@customprintedpapers.com or submit a request through our Contact Us page. Include your order number, a description of the issue, and supporting photos. Our support team responds to all claims within 24 business hours.